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About 511

PEI 511 is a free traveller information service, operated by the Government of Prince Edward Island, that may be accessed via phone, mobile device or computer. Users within Prince Edward Island may access the information via phone toll-free by simply calling 5-1-1, similar to the way they would call 9-1-1 for emergencies or 4-1-1 for directory assistance. Computer and mobile device users may also visit the PEI 511 web site at www.511.gov.pe.ca. Having both phone-in and web site components ensures PEI 511 is available to the widest range of users. PEI 511 is part of a North American approach to providing weather and traveller information.

Frequenty Asked Questions


Q. Is this service accessible in every region of Prince Edward Island?
A. Yes. All you have to do is call 511 for free, instant access or go online at 511.gov.pe.ca.

Q. What kind of information can I get from PEI 511?
A. PEI 511, which you can access by telephone, smart phone and on the web, is the only official source of transportation information necessary to plan safe trips across Prince Edward Island. It is also the place to report weather conditions or an incident on Prince Edward Island’s major highways.

Q. If I have a breakdown or an emergency on the highway, can I call PEI 511 for assistance?
A. Call 911 for any emergency.

Q. Where does the information provided on PEI 511 come from?
A. Highway maintenance staff across the province regularly update the information provided through PEI 511.

Q. How much will it cost me to call PEI 511?
A. If you are in PEI, use of the PEI 511 service is free.

Q. Is it permissible to consult PEI 511 while driving?
A. Yes, so long as you are using a hands-free telephone device and the voice-activated 511 function.

The use of hand-held devices with a telephone function, such as cell phones or smart phones (for example, BlackBerry, iPhone, etc.), is prohibited when driving. Distracted driving legislation is in effect in PEI.

Q. How can I obtain information on the condition of a highway, such as winter road conditions, in neighbouring provinces?
A. Links to neighbouring road report information are on the PEI 511 website. The 511 telephone component also provides road information contact numbers for other areas.

Q. How can I report a highway problem or any other maintenance issue?
A. You can contact your county dispatch office.